Legal

Terms & Conditions

Please read the following terms and conditions carefully before placing your order. By placing an order, you acknowledge and agree to these policies.

1. Handcrafted product

   This is a handmade, handcrafted hardbound photobook. Please manage your expectations as slight imperfections may occur during the printing, lamination, cutting, and binding process. The final printed output may not look exactly the same as the Canva layout, and colors may slightly vary when printed due to differences between screen and print colors.

2. Canva layout & editing

   Please make sure that your photos are ready before placing an order. Once the Canva layout link is provided, you will have 1–2 days to complete and edit your layout.

   If the layout is not completed within the given timeframe, we may cancel the order and provide a refund, less a ₱100 slot fee. The slot fee is non-refundable because we only accept a limited number of orders per batch.

3. Photo quality

   Please submit high-resolution photos whenever possible. We are not responsible for blurry, pixelated, or low-quality photos provided by the customer.

   If a photo appears blurred when inserted into Canva, try downloading/saving the photo as PNG. If the image becomes clear after doing so, it should be safe to use for printing.

4. Margins & safe area

   Please follow the required margins when editing your layout:

   • Odd-numbered pages: 0.8-inch margin on the left side
   • Even-numbered pages: 0.8-inch margin on the right side
   • Please keep important photos, faces, text, and other elements within the 0.5-inch safe area to prevent them from being cut or affected by the binding process

   The 0.8-inch side is reserved for the binding/spine area, so please do not place important elements too close to this area.

5. Pre-order & processing time

   This is a pre-order product. Processing time is approximately 15–20 days.

   The processing period will begin once the completed layout has been submitted. Please inform us as soon as you finish your layout so we can start processing your order as soon as possible.

   Delays in submitting the completed layout may also delay the estimated completion and shipping date.

6. Payment

   Payment must be made in full before we process the order.

   Once payment has been made, please send your payment proof and required order details. Please make sure to review your order details and layout carefully before submission.

7. Customer's final layout

   The layout submitted by the customer will be treated as the final layout for printing. Please double-check the following before submitting:

   • Photos
   • Photo placement
   • Text, names, dates, and spelling
   • Page order
   • Orientation
   • Margins and safe areas

   We are not responsible for errors that were already present in the final submitted layout.

8. Revisions

   Once the final layout has been submitted and processing has started, major layout changes or replacement of multiple photos may no longer be accommodated. Please make sure your layout is final before submitting it for printing.

9. Color & printing

   Colors may appear slightly different from what you see on your phone, computer, or Canva due to differences in screen settings, paper, ink, and printing conditions. This is normal and is not considered a printing defect.

10. Shipping

    We ship orders through J&T Express only. The shipping fee will be shouldered by the buyer.

    Once the parcel has been handed over to the courier, delays, loss, or damage caused during transit are beyond our control. We will properly pack the photobook before shipment.

11. Order confirmation

    Please make sure that all information submitted in the order form is correct. We will use the details provided by the customer for processing and shipping.

By placing an order, you confirm that you have read, understood, and agreed to all the terms and conditions stated above.